IS CASH NEEDED ABOARD? HOW CAN GOOD SERVICE BE HONOURED?
The currency aboard our ships is the US $. However, you will not need to carry around large amounts of cash on board because we’ve made paying for on-board expenses very easy. When you check in for your cruise, you open a shipboard account all purchases made on the ship are charged to.
Make sure to sign up on the day of embarkation by establishing a method of payment: with credit cards like Visa®, MasterCard® or American Express or alternatively with traveller’s cheques in U.S. $ or cash. Please note that we cannot accept Eurocheque cards.
When your credit card is entered to activate your on-board account, an initial approval is obtained from the bank. Please be advised that throughout the voyage, incremental holds will be obtained by your lending institution based on your on-board expenditures. Some banks may hold these for 30 days, even though your expenditures are already debited. This will reduce the amount of available credit on the credit card. Authorization-hold releases are solely within the discretion of your lending institution.
If you prefer to pay by cash or traveller’s cheques, you’ll need to lodge a deposit of US $ 300 per person (7 night cruise), US $ 150 per person (cruise up to 6 nights) or US $ 450 per person (cruise of 8 nights and more at check-in (subject to change)”. More money can be deposited depending on what the guests plan to spend. Once guest has exceeded the deposited amount, the account will be closed to further charges. Deposits can be made throughout the cruise. However, refunds cannot be made until the day of disembarkation for any excess. Cash (US Dollars) can be used to pay off the account at the end of the cruise. US Traveler’s Checks can be cashed onboard and are the same as cash. There are no fees to use Traveler's Checks onboard. Personal checks will not be accepted, nor can they be cashed onboard. If the limit is exceeded, a notice will be sent to the stateroom requesting an additional deposit. Personal cheques or currencies other than the US Dollar cannot be accepted on board. The only exception being our European cruises where deposits in Euros are accepted. The deposit will be the Euro equivalent. An exchange in Euro is possbible for a fee. Any excess deposit will be refunded at the end of the cruise in US $.
Please note that, should you wish to change this excess deposit to Euros, a foreign exchange fee will apply. Those guests who opted for a cash deposit will have to come to the reception area on the morning of disembarkation for the final settlement of their bill.
When making an on-board purchase, guests need to show their stateroom key card and sign their name and stateroom number. Guests will receive a copy of each cheque they sign, as well as an itemized final bill at the end of the cruise. Please note that casino play cannot be charged to your on-board account.
The night before disembarkation your account statement will be delivered to your stateroom. Questions regarding any discrepancies should be settled at the reception prior to leaving the ship. We recommend you to do so at your earliest convenience, in order to avoid delays on the day of disembarkation. If you have registered a credit card and your statement is correct, on the day of disembarkation you can simply leave the ship with your key card. Please note that any purchases made after your final statement was issued will not be charged automatically to your credit card and you will have to pay these extras at the reception desk on the day of disembarkation. An exception to this are items from the minibar consumed on the last evening of the cruise which will be charged to your credit card.
Please also keep in mind that it’s always worth having a small amount of local currency for immediate expenses on arrival at your destination and for any purchases you make at your ports of call. Traveller’s cheques and most major credit cards are accepted in the ports we visit.
We are confident that you’ll enjoy your Freestyle Cruising experience and that our entire crew will provide you with the standard of service for which Norwegian Cruise Line is known. An optional serive charge (currently US $ 13,50 p.p./day in the following categories: Studio, Inside, Oceanview, Balcony & Mini Suite; US $ 15,50 p.p./day in Suites & The Haven Suites; no charge for children under 3) will therefore be charged to your onboard account. This charge will be shared among those staff members, including the restaurant staff, stateroom stewards and other behind the-scenes staff, who provide services that enhance your overall cruise experience. These service charges can be paid in advance of your cruise by contacting our reservations department. If you have any concerns about the service you receive during your cruise, please let our on-board reception desk staff know right away, so we can address any issues in a timely manner. In the unlikely event that we can’t resolve your issue, you can have the service charge adjusted on board. We do however kindly ask you to grant us an adequate time period in order to correct our services. Our clear priority is to have the opportunity to resolve your issue to your satisfaction as quickly as possible and that any necessary adjustments be made toward that goal. Where the service charge has been pre-paid before departure, refunds are not available on board and you must apply for a refund, if applicable, after your return home by writing to our Guest Relations Department in Germany. The refund application needs to include a complaint form which needs to be filled out on board during your cruise.
Unlike most other ships in the cruise industry, there is no required or recommended tipping on our ships for services that are generally rendered to all guests. Guests should not feel obligated to offer a gratuity for good service. However, all of our staff are encouraged to “go the extra mile”, and so they are permitted to accept cash gratuities entirely at the discretion of our guests who wish to acknowledge particular staff members for exceptional or outstanding service. In other words, there is genuinely no need to tip but you should feel free to do so if you have a desire to acknowledge particular individuals.
Also, certain staff positions provide service on an individual basis to only some guests (e.g. beverage services) and do not benefit from the overall service charge. We encourage those guests to acknowledge good service from these staff members with appropriate gratuities. For example, for guests purchasing bar drinks, the recommended gratuity of 18 % is automatically added to their final bill. Similarly, all ships have a service charge of 18 % for dining options, which are not included in the cruise fare & all spa and salon services.
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