Important information about your Norwegian Cruise Line cruise
What about my travel documents?
What are the immigration regulations?
What has to be taken into account when travelling by air to/from the US?
Will I need insurance?
Can I pre-book my seat in the plane?
Can you cater for special requirements on the flight?
Can I change my existing flight booking?
How long before I fly should I check-in?
What should I do if my flight is delayed or cancelled and what happens if I miss my outbound flight?
What about transfers?
How many suitcases can I bring?
Which vaccinations might be necessary?
What if I am pregnant?
What has to be taken into consideration if travelling with minors or if minors travel alone?
What about people with special needs?
What are the customs regulations?
Where and when can I board the ship?
What does my cruise fare include?
Is cash needed aboard? How can good service be honoured?
Which language is spoken on board?
Which activities, facilities and services are available on board?
Freestyle Dining/Restaurants on board
Bars, lounges and theatres
What type of attire do I need?
Tell me about the programmes for children
How can I book Shore Excursions?
Can I be contacted while I am on the ship?
Is there a doctor on board?
How can we celebrate a special occasion?
What is the Freestyle Cruise Rewards programme?
May I bring my pet?
Are there any age limits for drinking on board? May I bring alcohol on board?
Can I smoke on board?
Can there be changes to the itinerary?
How about safety and security?
Which provisions are applicable for accidents at sea?
Are visitors allowed on board?
Where can I keep my valuables?
Will my electrical equipment work on board?
Your travel documents will be provided to you or your travel agent as electronic documents (eDocs). They serve as your cruise voucher and will include key information like departure date, itinerary and more. It’s important to review your eDocs and call your travel agent right away if anything is incorrect. Also, keep in mind that your eDocs are a contract and your acceptance of the Guest Ticket Contract means you agree to the conditions it contains. Norwegian Cruise Line reserves the right to decline or accept any person as a guest of the cruise at any time.
Please note that you will not receive vouchers for pre-booked Shore Excursions with your tickets – these will be delivered to your stateroom at the beginning of your cruise.
In order to comply with government regulations covering departure manifests, be sure to register online through our website after you have paid in full and before you leave on your Norwegian Cruise Line holiday. Guests who have not completed their Online Check-In form at least four days prior to sailing may be subject to an extended check-in procedure at the cruise terminal or may even be denied boarding.
Guests are responsible for ensuring they fulfil all passport and visa requirements for all countries visited during the cruise and when travelling to and from the port of embarkation/disembarkation. EU citizens need a full passport which must be valid for a minimum of six months beyond their return (also applicable for children). A passport is also required for all European sailings (exception: citizens of Schengen States cruising on itineraries that do not leave EU territory).
During most cruises, Norwegian Cruise Line personnel will need to retain your passport. You therefore have to carry a second government-issued photo ID with you at all times. It is the sole responsibility of the guest to provide all necessary documentation. Guests are not entitled to a refund if entry into any foreign territory or boarding is denied due to lack of proper documents.
If you would like to go ashore in Russia (St. Petersburg) independently, i.e. not as part of an organised Shore Excursion by Norwegian Cruise Line, you need to obtain a valid tourist visa prior to your cruise.
What are the special regulations for visa-free travel to the USA?
In order to enter the U.S. under the Visa Waiver Programme (VWP), each traveller (including children) must present a machine-readable passport (e.g. burgundy coloured European passport). For machinereadable passports issued or renewed/extended before October 26, 2005 there are no further requirements. Machine-readable passports issued or renewed/extended on or after October 26, 2005 through October 25, 2006 must contain a digital photograph printed on the passport data or an integrated chip with information from the data page (“e-passport”). Machine-readable passports issued or renewed/extended on or after October 26, 2006 are required to be e-passports. Temporary, emergency and diplomatic passports are exempted from digital photo and electronic chip requirements, but must be machinereadable (with the exception of temporary or emergency German passports which do not entitle to visa-free entry to the U.S.). Travellers with non-compliant passports must have a visa to travel to the United States. Should you need to obtain a visa, please be sure to apply for a multiple entry visa.
The Electronic System for Travel Authorization (ESTA) is eff ective for citizens and eligible nationals of Visa Waiver Programme (VWP) countries to apply for advance authorization to travel to the United States under the VWP. ESTA stipulates that all Visa Waiver Programme travellers are required to obtain via Internet (https://esta.cbp.dhs.gov/) an electronic travel authorization prior to boarding a carrier to travel by air or sea to the U.S. under the VWP. Countries currently enrolled in the VWP include Belgium, Denmark, Finland, France, the Netherlands, Norway and Sweden, amongst others. ESTA authorizations are valid for multiple entries within two years (or less if the passport expires during this period). Please note that U.S. authorities charge a fee of U.S. $ 14 per person (status: May 2012) for travel authorization. This fee has to be paid by credit card during the application process. Additional information regarding the VWP and ESTA is available at www.cbp.gov/esta.
Please be aware that immigration regulations are subject to change. For current information, please check with your travel agent or the respective embassies or consulates. The information in this booklet refers to the status at the time of printing (May 2012). It is assumed that the traveller is a citizen of an EU state that is a member of the Schengen Agreement. For all EU citizens of a member state that is a Non-Schengen state, you will have to check individual treaties between your state and the U.S. Government, whether you are part of the Visa Waiver Programme or you need to apply for a special tourist visa at the U.S. embassy of your home state. Please consider that the application for a visa could take up to three months. To check participation of your state in the Visa Waiver Programme please refer to the following link http://travel.state.gov/visa/temp/without/without_1990.html#countries.
All travellers that are non-EU citizens please check your individual passport and immigration requirements with your travel agent and the respective embassies or consulates. Personal circumstances cannot be considered. We will try within our means to inform you of any possible changes.
The American Transportation Security Administration (TSA) has implemented the Secure Flight Programme for international air traffic. This programme intends to reduce the instances of misidentification of the travel authorized passengers to the U.S. as well as to enhance the security of air travel. Within this programme, all airlines commit to transmit the following Secure Flight Passenger Data (SFPD) from travellers who are arriving in and/or departing from the U.S. to the U.S. Department of Homeland Security: Full name as per valid government-issued passport (including middle name, initials), date of birth, gender and Redress Number (if applicable). Therefore we ask all guests to check their confirmation carefully. In case of any incorrect data appearing on the confirmation, please contact our reservations department. If there is no client data available at the time of booking, Norwegian Cruise Line will use the data from the Online Check-In. For further information on the Secure Flight Programme please visit www.tsa.gov/secureflight. Providing the Secure Flight Data does not release from the obligation to apply for the advanced authorization to travel to the U.S. under the ESTA programme.
Norwegian Cruise Line’s liability is limited by international agreements and the Terms and Conditions of Passage. We therefore recommend purchasing appropriate travel, health and luggage insurance before your cruise. Your travel agency will be happy to assist you. In addition, please see www.ncl.eu for further information and to purchase insurance via our partner Europäische Reiseversicherung AG. If buying insurance, please note you’ll receive the documents from the insurance company directly. In the occurrence of an insured event, please contact the insurance company. Please be aware that you need to hand in any claims to the insurance company in writing within one month after the end of your voyage.
If you are travelling in Economy Class and wish to make an advance seat reservation, request extra legroom or emergency exit seats please contact your respective airline or visit their website within 30 days of departure in order to reserve and pay any applicable fees. Guests travelling in Premium Economy, Business Class or First Class, in most cases we can arrange seat reservations free of charge for you.
Norwegian Cruise Line has no control over the allocation of airline seats and cannot guarantee seat requests.
Please contact our Guest services team should you require any assistance we will provide you with a medical form for completion. On transatlantic flights, special meals to suit your dietary requirements can be requested. Should you have any additional medical needs, we can ask the airline for assistance or provide you with the airline medical assistance numbers so that they can help you.
If you’d like to upgrade or change your flight dates we are happy to help. Premium Economy, Business and First Class supplements are available on request, depending on airline and destination. Upgrades are subject to availability and prices are subject to change. Contact our dedicated flights helpdesk on +49 (0)611 36 070 or firstname.lastname@example.org for more information.
If you wish to upgrade your flight to a higher travel class with Miles or Points, you will need to contact your airline within 30 days prior to departure to arrange the upgrade. Please note that in some instances the special rates we have agreed with airlines may not allow upgrades with Miles or Points.
* Please note, no changes to bookings are permitted within 30 days of travel.
We recommend that you check-in for your international fight no later than three hours before the departure time shown on your E-ticket confirmation. Please note that departure times are subject to schedule changes and you should check your airline tickets for the most up-to-date information.
You will have to present your airline E-ticket, passport and luggage to the airline staff at check-in and you will also be required to show your valid passport to an Immigration Officer if your flight is leaving the Schengen area.
For those guests with connecting flights in or via the USA or Canada, you will need to clear immigration and re-check-in your luggage at the first port of entry into the USA or Canada. The cabin crew on your transatlantic flight will give you more information on how to do this. Please make sure to have valid travel documents to enter USA and/or Canada (including ESTA in the USA), even if your final destination is not in the USA/Canada.
WHAT SHOULD I DO IF MY FLIGHT IS DELAYED OR CANCELLED AND WHAT HAPPENS IF I MISS MY OUTBOUND FLIGHT?
If your flight is delayed on your day of sailing, please follow these guidelines:
- Advise your airline as soon as possible that you are a cruise guest sailing that day. They will do all they can to book alternative flights.
- If the airline fails to be able to rebook you, ask them to contact our emergency number +49 611 360 7272 immediately and we will do our best to get you on board. If you miss your flight due to your own error, Norwegian Cruise Line will not cover any additional costs for rebooking.
- Please note that if you miss your outbound or connecting flight the airline may consider this a ‘no show’ and may also cancel the rest of your flight itinerary. In such cases, any additional expenses for rebooking return flights will not be covered by Norwegian Cruise Line.
If you have bought you own air tickets, independently of Norwegian Cruise Line, you will be responsible for any and all expenses incurred to join the ship.
If you have reserved your transfers with Norwegian Cruise Line, please check your transfer vouchers for information on the transfer organisation. Guests who arrive by plane on the day of embarkation and have reserved the transfers through Norwegian Cruise Line, will be greeted by a Norwegian Cruise Line representative in the airport arrivals hall to take them to their ship. Guests who have not reserved the transfers through Norwegian Cruise Line, can travel to the port by taxi, public transport or hire car. Parking facilities are available at the majority of ports. Guests must ensure they arrive at the embarkation pier on time.
Transfers from the pier to the airport are generally off ered on board at the Shore Excursion desk. Please note that prices on board may differ from the prices published in our brochure.
For your cruise, we recommend bringing up to two pieces of personal luggage, with each piece weighing a maximum of 22 kg. If travelling by air, there can occur different restrictions. So please check the baggage and hand luggage restrictions of your airline. Should your airline allow you to carry more luggage, this will be accepted on board, too. All pieces of luggage should be clearly labelled with your name, address and a contact number. The ship luggage tags should be placed on your luggage no earlier than on the day of embarkation. Please ensure that your stateroom number is clearly shown to avoid delays in luggage delivery to your stateroom. In case you have booked a so-called guarantee cabin and have not received your stateroom number with the travel documents, please put “GTY” on your luggage labels.
Your stateroom will not be available until 14:00 and you won’t be reunited with your luggage until late afternoon. So you may want to consider carrying a small bag with any essential items such as medicines (in their original containers), important documents, fragile items, keys, jewellery and other valuables as well as a change of clothes in case you want to relax by the pool.
Airlines and Norwegian Cruise Line have limited liability for loss and damage, so be sure all luggage and personal belongings are properly insured.
If you are bringing your golf clubs or a wheelchair, they are permitted on board the ship, but do check with your airline for any restrictions they may have.
If the “Easy Walk-Off ”, where you are carrying all your own luggage off the ship, is not an option for you, your suitcases are collected the night before disembarkation, so be sure to pack an overnight bag with your personal essentials. Please note that the “Easy Walk-Off ” cannot be off ered in all disembarkation ports.
Porter service is available at each pier during embarkation and disembarkation for luggage assistance. The customary tip for porters is the equivalent of U.S. $ 1 per bag (U.S. $ 2 per bag in New York).
Things to consider when packing:
- Hair dryers and towels are available in all staterooms.
- Irons can be requested at the front desk and laundry service is also available.
- Pool/Beach towels are available for your use on board and ashore.
At the time of printing, no vaccinations were required for any of our destinations. Since recommended immunizations and other health precautions often change, we suggest that you consult your doctor, the local public health department or the Centre for Disease Control in time before departure.
Congratulations! Rest assured that Norwegian Cruise Line will make every effort to accommodate you. However, to ensure your medical safety, you must complete all travel by the 24th week of pregnancy. Please carry along a medical certificate in English establishing your due date and fitness to travel. Please be aware that Norwegian Cruise Line will not be responsible or liable for any complications of pregnancy that occur during the cruise.
Infants sailing on board a Norwegian Cruise Line vessel must be at least six months of age. However, for voyages that have three or more consecutive days at sea, the infant must be at least 12 months old. For children of up to two years, cribs are available on board.
Company policy dictates that a guest under 21 years of age must be accompanied in the same or a neighbouring stateroom by a guest 21 years of age or older, who expressly agrees to be responsible for the guest under 21 years of age.
For guests under 18 years (under 21 for cruises that include a Canadian port) travelling in the company of an adult who is not the minor’s parent or legal guardian, the PARENT/GUARDIAN CONSENT & RELEASE FORM that authorises the minor’s travel and further authorises medical treatment in case of an emergency must be delivered to a Norwegian Cruise Line representative at the pier during check-in. Please note that the form must be accompanied by a copy of both parents’/legal guardians’ driver’s licenses or other government issued identifi cation. On cruises that include a Canadian port, guests under 18 years travelling with person(s) other than both parents, should be in possession of a separate letter of authorization (preferably notarized) from the parents or legal guardian. This letter should contain the authorization for the child to travel with another person and to be outside the country, the name and a 24-hour contact telephone number of the parents or guardian as well as the destination and length of stay in Canada. Adoptive parents, legal guardians or persons separated or divorced are advised to keep legal and other relevant documents available in order to clarify custody rights. Failure to present the relevant documents may result in boarding being denied with no refund provided.
Two people under the age of 21 may travel together in the same stateroom if they are a married couple and provide proof of marriage to a Norwegian Cruise Line representative at the pier before embarkation.
Guests under the age of 18 are not allowed to gamble in our casinos. Should a guest under the age of 18 gamble nevertheless and win, he or she, for reasons of law, will not be paid the winnings.
Children under 16 years of age are not allowed to enter the fitness centre.
The minimum age to use the Thermal Spa (sauna, steam room, hot tubs) is 18 years. There is no minimum age requirement for the access to the rest of the spa as well as the beauty salon or the use of salon services. For spa treatments a parent or legal guardian has to be present.
Please note that the bowling alley located inside the Bliss Ultra Lounge cannot be used by guests under 18 years after 21:00. This is due to the fact that the Bliss Ultra Lounge is an adults (18 and over) only club after 21:00, which means the presence of any guest under 18 years will not be permitted after 21:00. Furthermore, some bars and lounges on board Norwegian Breakaway, Norwegian Epic and Norwegian Getaway for example Spice H2O, are adults only (18 and over).
In the interest of the safety of your children, we would like to ask you to ensure the compliance with certain guidelines. Climbing on handrails and railings is not allowed. For environmental reasons please make sure that your children do not throw anything over board. Under no circumstances should a minor be left aboard the vessel, other than in the care of the vessel's Splash Academy or Entourage programmes, while the adult Guest responsible for the minor leaves the vessel for any reason.
We welcome guests with special needs. All of our ships have designated staterooms with wider doorways and more spacious bathrooms that will accommodate wheelchairs and staterooms with light- and under pillow vibrating alarms for guests with visual/hearing impairments. Please see your travel agent, contact Norwegian Cruise Line or click here.
However, the following conditions apply: any physical challenge or medical condition that requires special treatment or attention must be reported to Norwegian Cruise Line at the time of booking. For certain conditions we ask for affirmation and liability forms. Due to unpredictable circumstances associated with a ship at sea, we reserve the right to refuse or revoke passage to anyone who, based upon objective standards, is in a physical or mental condition that jeopardizes the safe operation of the vessel, who poses a direct threat to the health or safety of others or who may require care beyond that which we can provide.
Please alert us prior to cruising if you have any special needs or medical equipment you’re required to bring on board. Failure to do so may result in equipment not being cleared before departure. We can also assist in having the required equipment delivered to the cruise terminal.
All guests with special needs must be self-suffi cient and should travel with a companion who will provide any assistance needed during the cruise or in the event of an emergency. The services mentioned (provided by Norwegian, its auxiliary person, staff, service provider or authorized persons) do not belong to the contractual provisions as long as no other agreement has either been expressly made or is mandatory by law (especially in journeys by plane according to the regulation (EG) Nr. 1107/2006 as of 5. July 2006 concerning the rights of disabled persons and persons with reduced mobility). Guests who use a wheelchair must provide their own small, collapsible type and should inform Norwegian Cruise Line at the time of booking. Motorized wheelchairs and scooters are welcome; however, they must be powered by gel-cell batteries. Due to safety regulations, we cannot accept any wet-cell or acid-battery-powered wheelchairs on board the ship. The wheelchair battery charger must be adaptable to 110 volts. To ensure the safety of our guests and crew, wheelchairs may not be used to transfer from the ship to a tender. Guests in wheelchairs may consequently not be able to participate in certain activities or programmes in tender ports.
Other medical equipment, like oxygen therapy, must also be selfprovided. Liquid oxygen is not allowed on board.
Every Suite and nearly every stateroom have refrigerators for storing pharmaceuticals that must be kept cold (except for Norwegian Breakaway, Norwegian Epic and Norwegian Getaway, where they are everywhere but not in the Studios).
For visually impaired guests: service animals are welcome on board (unfortunately no other pets are allowed). Guests travelling with service animals must make sure that they have obtained all customs and governmental clearance to disembark the service animal in the various ports of call they will be visiting. They must also provide Norwegian Cruise Line with the proper health certifi cates and vaccination papers. This must be done prior to the cruise.
Requests for special diets should be made at the time of booking and at least two months before departure. Special meals are available, including low calorie, vegetarian, gluten-free, no-MSG, low-/no-sodium and low-/no-cholesterol meals, as well as sugarfree and fat-free desserts and kosher meals. Special diets cannot be guaranteed on fl ights and tours.
Customs allowances may vary depending on the itinerary and are subject to change. Please check on board, with your Ministry of Foreign Aff airs or the respective customs authorities for the most up-to-date information.
You are not permitted to bring fresh fruit, meat products, fresh milk products or plants into the U.S. Upon re-entering the EU from third countries, certain duty-free allowances apply. In the best case an adult returning by air from a third country to the EU can import duty-free up to 200 cigarettes, a litre of spirits, four litres of wine, 16 litres of beer and 430 Euros of other goods.
You can only embark at the designated port of embarkation.
There are two important times to note in your eDocs. One is your embarkation time and the other is your departure time:
- Embarkation time is when you should arrive at the cruise terminal. We ask that you please do not arrive any earlier than one hour prior to the embarkation time noted in your eDocs, because security regulations might prohibit early entrance.
- Departure time is when your ship will set sail. We highly encourage you to board no later than two hours prior to the departure time noted in your eDocs. This will give you enough time to complete your check-in at the cruise terminal before boarding; your Online Check-In form must be completed prior to arrival – at least four days before sailing. Check-in will close one hour before departure.
During embarkation food and beverages are off ered on board.
Please note that guests will not be able to board after check-in has closed. Any late arriving guests may join the ship at an approved port of call in the scheduled cruise itinerary. Such guests will be responsible for all applicable fees and travel expenses to that subsequent port of call.
Your cruise fare pays for your accommodations, meals and entertainment (unless part of a dining entertainment production) aboard the ship as well as all Government Tax, Port Expenses & Fees. Also included in the cruise fare are iced water, iced tea, tea and regular coff ee during meals as well as certain juices during breakfast.
The speciality restaurants have à la carte pricing or a cover charge of between U.S. $ 15 and U.S. $ 49 per person (charges are subject to change) and à la carte pricing for special menu options. Items of a personal nature, like alcoholic beverages and soft drinks, spa and beauty treatments, use of the wellness facilities on the majority of our ships and bowling alleys, casino, Shore Excursions, certain speciality exercise classes, on-board seminars, dry cleaning and laundry, purchases in our shops on board, photographs, ship-to-shore-phone, satellite connection for mobile phones, e-mail, Internet, faxes as well as service charges and gratuities are not included.
Before or on the fi rst day of your cruise you can purchase a beverage package for unlimited fountain soda throughout the entire cruise.
Please note that in order to comply with Spanish tax regulations we are required to charge Spanish VAT on applicable items purchased on board on cruises from/to Barcelona as well as on all cruises whilst the ship is in Spanish waters. Applicable items are, amongst others, alcoholic beverages, items from the minibar, retail items and cover charges in our speciality restaurants.
Please note that because of Coast Guard regulations you will not be able to store your golf clubs in your stateroom. Your clubs will be stored in Norwegian Cruise Line’s secure golf locker for a valet service fee. If you have reserved one of our hotel packages you will also need to cover the costs of meals and drinks in your pre-cruise/post-cruise hotel. Our hotel packages in Europe include breakfast.
The currency aboard our ships is the US $. However, you will not need to carry around large amounts of cash on board because we’ve made paying for on-board expenses very easy. When you check in for your cruise, you open a shipboard account all purchases made on the ship are charged to.
Make sure to sign up on the day of embarkation by establishing a method of payment: with credit cards like Visa®, MasterCard® or American Express or alternatively with traveller’s cheques in U.S. $ or cash. Please note that we cannot accept Eurocheque cards.
When your credit card is entered to activate your on-board account, an initial approval is obtained from the bank. Please be advised that throughout the voyage, incremental holds will be obtained by your lending institution based on your on-board expenditures. Some banks may hold these for 30 days, even though your expenditures are already debited. This will reduce the amount of available credit on the credit card. Authorization-hold releases are solely within the discretion of your lending institution.
If you prefer to pay by cash or traveller’s cheques, you’ll need to lodge a deposit of US $ 300 per person (7 night cruise), US $ 150 per person (cruise up to 6 nights) or US $ 450 per person (cruise of 8 nights and more at check-in (subject to change)”. More money can be deposited depending on what the guests plan to spend. Once guest has exceeded the deposited amount, the account will be closed to further charges. Deposits can be made throughout the cruise. However, refunds cannot be made until the day of disembarkation for any excess. Cash (US Dollars) can be used to pay off the account at the end of the cruise. US Traveler’s Checks can be cashed onboard and are the same as cash. There are no fees to use Traveler's Checks onboard. Personal checks will not be accepted, nor can they be cashed onboard. If the limit is exceeded, a notice will be sent to the stateroom requesting an additional deposit. Personal cheques or currencies other than the US Dollar cannot be accepted on board. The only exception being our European cruises where deposits in Euros are accepted. The deposit will be the Euro equivalent. An exchange in Euro is possbible for a fee. Any excess deposit will be refunded at the end of the cruise in US $.
Please note that, should you wish to change this excess deposit to Euros, a foreign exchange fee will apply. Those guests who opted for a cash deposit will have to come to the reception area on the morning of disembarkation for the final settlement of their bill.
When making an on-board purchase, guests need to show their stateroom key card and sign their name and stateroom number. Guests will receive a copy of each cheque they sign, as well as an itemized final bill at the end of the cruise. Please note that casino play cannot be charged to your on-board account.
The night before disembarkation your account statement will be delivered to your stateroom. Questions regarding any discrepancies should be settled at the reception prior to leaving the ship. We recommend you to do so at your earliest convenience, in order to avoid delays on the day of disembarkation. If you have registered a credit card and your statement is correct, on the day of disembarkation you can simply leave the ship with your key card. Please note that any purchases made after your final statement was issued will not be charged automatically to your credit card and you will have to pay these extras at the reception desk on the day of disembarkation. An exception to this are items from the minibar consumed on the last evening of the cruise which will be charged to your credit card.
Please also keep in mind that it’s always worth having a small amount of local currency for immediate expenses on arrival at your destination and for any purchases you make at your ports of call. Traveller’s cheques and most major credit cards are accepted in the ports we visit.
We are confident that you’ll enjoy your Freestyle Cruising experience and that our entire crew will provide you with the standard of service for which Norwegian Cruise Line is known. An optional U.S. $ 12 discretionary service charge will be automatically added per guest per day (for guests three years and older) to the shipboard account for all staterooms. This charge will be shared among those staff members, including the restaurant staff, stateroom stewards and other behind the-scenes staff, who provide services that enhance your overall cruise experience. These service charges can be paid in advance of your cruise by contacting our reservations department. If you have any concerns about the service you receive during your cruise, please let our on-board reception desk staff know right away, so we can address any issues in a timely manner. In the unlikely event that we can’t resolve your issue, you can have the service charge adjusted on board. We do however kindly ask you to grant us an adequate time period in order to correct our services. Our clear priority is to have the opportunity to resolve your issue to your satisfaction as quickly as possible and that any necessary adjustments be made toward that goal. Where the service charge has been pre-paid before departure, refunds are not available on board and you must apply for a refund, if applicable, after your return home by writing to our Guest Relations Department in Germany. The refund application needs to include a complaint form which needs to be filled out on board during your cruise.
Unlike most other ships in the cruise industry, there is no required or recommended tipping on our ships for services that are generally rendered to all guests. Guests should not feel obligated to offer a gratuity for good service. However, all of our staff are encouraged to “go the extra mile”, and so they are permitted to accept cash gratuities entirely at the discretion of our guests who wish to acknowledge particular staff members for exceptional or outstanding service. In other words, there is genuinely no need to tip but you should feel free to do so if you have a desire to acknowledge particular individuals.
Also, certain staff positions provide service on an individual basis to only some guests (e.g. beverage services) and do not benefit from the overall service charge. We encourage those guests to acknowledge good service from these staff members with appropriate gratuities. For example, for guests purchasing bar drinks, the recommended gratuity of 15 % is automatically added to their final bill. Similarly, all ships have a service charge of 18 % for all spa and salon services.
The international atmosphere aboard our ships is one of the reasons why they are so special. Our on-board language is English, which is why we recommend having a basic knowledge of English when travelling with Norwegian Cruise Line, but our crew and guests come from all over the world.
For special questions and concerns, you can always contact our multilingual international hostess present on the majority of our ships. To ensure that you can fully enjoy our dining options aboard, our restaurant menus on all of our cruises are available not only in English but also in French, German, Italian and Spanish. Menus in Russian are available in the two main dining rooms on board our ships in Europe. On some of our European itineraries and specifi c sailing dates we also offer besides Shore Excursions in English, German, Italian and Spanish, selected Shore Excursions with French speaking guides (subject to a minimum number of 30 participants). Just ask our Shore Excursion team for details.
Every day your cruise director is coming up with exciting things to see and do. The Freestyle Daily newsletter on board is the best way to find out all the day’s events, show times, special sales, and a whole lot more. At the beginning of your cruise, join us for the Freestyle Cruising Presentation, where you’ll learn more about the freedom, fun and flexibility of Freestyle Cruising. Then enjoy a guided tour and get familiar with all the public areas of the ship. Check the Freestyle Daily that you’ll receive upon check-in at the cruise terminal for details. During the cruise, an advance copy of the Freestyle Daily is delivered to your stateroom every evening so you can plan your next day of fun. You can choose between fitness or computer classes, wine tasting and cooking shows or Karaoke nights, Bingo and sporting competitions; surely there’s something suitable for you among the wide variety. If what you’re looking for is relaxation you will find that on board, too. Try our spa and wellness oases. Or simply soak up the sun, reclining in a comfortable deck chair. On the following pages you’ll find a small selection of what awaits you on board.
Relax in the Mandara Spa®
It’s time to be pampered. Our fleet wide Mandara Spas® offer the utmost in relaxation and rejuvenation. You can indulge in treatments based on traditional Asian methods, such as a Bali-Press Massage or a Javanese Honey Steam Wrap. Appointments for these services should be made early during your cruise.
The use of the spa on most ships, as well as wellness & beauty treatments are not included in the cruise fare.
Stay in ship shape in our fitness centre
In the fitness centres on board our ships you can work out daily from 06:00 to 23:00 (opening times may vary slightly by ship) and enjoy a different view every day. We also offer fitness classes and seminars with personal trainers. Topics covered may include the following: yoga and/or Pilates, stretch and relaxation, aerobics/spinning/step classes and circuit training. Please note that some of the classes/seminars are offered at a charge. Of course you can also do sports outdoors on our jogging tracks or basketball/volleyball courts. On some ships even tennis matches are possible. And for the adrenaline lovers there’s a rock climbing wall on some of our ships and on Norwegian Breakaway you can fi nd the largest ropes course at sea.
Shop on-board - tax and duty-free
With the exception of Hawai’i itineraries, our on-board stores carry tax- and duty-free items like liquor, tobacco, fragrances and cosmetics, as well as casual beach and cruising apparel. You’ll also find designer watches, stunning pieces of jewellery and more. Please note that in order to comply with Spanish tax regulations we are required to charge Spanish VAT on applicable retail items purchased on board on cruises from/to Barcelona as well as on all other cruises whilst the ship is in Spanish waters.
Casinos at Sea
Try your hand in the best casinos at sea! Blackjack, Roulette and slot machines are only a small selection of what our award-winning casinos have in store for you. And if you need an introduction, try our free gaming lessons. Please note that taking photos or filming is not permitted in the casino.
Due to legislation, there is no casino on Pride of America. On all other vessels, a casino is available that can be used by all guests aged 18 or older.
Bring home a treasure at our Art Auctions at Sea
Whether you’re an art aficionado or just interested in seeing a live art auction, you’ll enjoy one of our art auctions at sea. Each cruise offers you the chance to purchase exceptional artwork from renowned talents like Pablo Picasso and Salvador Dali at discounts off normal gallery prices. Anything you purchase can be custom framed and shipped to your home. Art auctions at sea are held two to three times during each cruise. Check the Freestyle Daily newsletter on board for listings and times.
A cruise is an excellent opportunity to read a good book or two and you’ll find that our library on board is a perfect place for that. Of course you can also borrow books from our well-stocked selection (on board Norwegian Epic there is no library available).
Capture your memories with our on-board photographer
Each of our ships has an on-board photographer, who can help you remember your cruise just the way you want. Whether it’s an adventure in a port of call, a special event on board the ship or photos with the captain and crew, we’ll help you make the most of any occasion.
Wouldn’t it be nice to return from your cruise with as many clean clothes as you left with? You can, thanks to Norwegian Cruise Line’s on-board laundry service. Laundry, dry cleaning, spot removal and pressing services are available for a small charge. Consult the laundry services order form in your stateroom to find out more. A friendly crew member will pick your laundry up directly from your stateroom and return it to you clean and folded. Now that’s a holiday.
Freestyle Dining – it’s actually how Freestyle Cruising began. With no fixed dining times or pre-assigned seating, you’ll have more freedom throughout your entire cruise holiday. With so many different places to eat on board, you can experience all kinds of dining options – a different one every day if you want.
Included in your cruise fare are two main dining options offering a tempting selection of entrées, our plentiful buffets with made-toorder specials and a variety of casual cafés, grills and on-the-go choices. From fresh-baked breads, desserts and pastries to our chef’s original dishes and vegetarian meals made with the freshest ingredients, everything is created to satisfy and delight. So, if you’re looking for a wide variety of menu options or simply want to make some new friends by sharing a dinner table, our main dining rooms could be the right choice. There even is the possibility to dine with the Officers. And if dining à la pyjamas in bed is in order, room service is at your service 24/7 (delivery charge applies midnight to 05:00).
In addition to all of the complimentary dining available, Norwegian Cruise Line also pioneered the concept of speciality restaurants. With a cover charge between U.S. $ 10 and U.S. $ 49 per person (subject to change), you can experience a world of different cuisines and atmospheres – from the fi nest French bistro at sea to traditional Italian dishes served in a trattoria-style setting. Perhaps you’d enjoy more traditional dining at our signature steakhouse, or if the mood strikes, watch our hibachi chefs prepare delicious entrées tableside at Teppanyaki. Our speciality restaurants work for families too, because children 3-years old and younger eat for free. Children 4- to 12-years old can choose either from a complimentary Kids’ Menu or from the restaurant’s Speciality Kids’ Menu for half price.
And, on most of our ships, your kids will have the choice of their own little dining area with all their favourite dishes. Also, all of our restaurants have high chairs available.
Unfortunately, we are unable to accommodate very specific dietary requirements. Please notify us of any requirements you may have upon making your reservation and we will inform you which of them can be met. On the first night at dinner, reconfirm your request with the Maitre d’Hotel.
The exact opening hours of the restaurants are published in the Freestyle Daily newsletter. As a rule, the restaurants are open for dinner from 17:30 until midnight, last admission at 22:30. For the popular speciality restaurants, reservations are recommended and can be made on board. Please take note of the cancellation policies you receive with the confirmation of your reservation. For our main restaurants no reservations are required. Occasionally, you may have to wait to be seated. Aboard our ships, electronic screens located at the restaurant entrances and in public areas show the real-time table availability in all dining venues. Should the restaurant of your choice be fully occupied, you will be provided with a beeper by which you will be notified as soon as your table is ready.
During meals iced water, iced tea, tea and regular coffee are available free of charge. During breakfast, some juices are also included. All other drinks will be charged to your on-board account.
Please note that restaurants are designated non-smoking areas.
If you are a wine connoisseur, then you’ll love our speciality wines programme. We offer hand-selected speciality wines from all around the world. Just ask to see our speciality wines list and you’ll be sure to find a selection perfect for any meal or occasion. Wines are available at all restaurants and can also be delivered to your stateroom. If you are looking to learn more about the world of wine, we offer wine tasting classes and sessions.
On our ships you’ll find a great variety of bars and lounges and they’re open until the wee hours so you can make the most of every night at sea. Whether you’re looking for a quiet corner in the wine bar or groove on the dance floor, you’ll find the perfect setting for any mood. In our theatres aboard we offer you a varied entertainment programme with musicals, magic tricks, comedy etc. And as a rule there are two performances per night so you can have dinner whenever you like.
Freestyle Cruising is not too dressy, not too casual. In fact, you’ll find that there are really only two types of attire you’ll need. Our newest event, Norwegian’s Night Out, is the perfect opportunity to head to the spa for pampering and then get dressed up for an evening of cocktails, fine dining and great entertainment. It’s your chance to get your portrait taken with your family, that special someone or even the Captain. You may also want to pack all-white for our iconic White Hot Party. The atmosphere in the mid-ship dining room, the buffet and most of our specialty restaurants is contemporary, so cruise casual attire is perfect. For women, this includes summer and casual dresses, skirts, regular or capri pants, dress shorts, jeans and tops. Khakis, jeans, dress shorts and casual shirts are fine for men. Swimwear is acceptable only at the buffet and outdoor grills and a shirt or a cover-up and footwear are required.
If you choose the more sophisticated atmosphere of the aft main dining room or Le Bistro, we ask that men wear jeans or slacks with a collared shirt and closed-toe shoes. For women, it’s slacks or jeans, dresses, skirts and tops. The exception is on embarkation day when all dining venues are cruise casual.
Traditional Bermuda shorts along with long socks, loafers and a blazer are all acceptable during a Bermuda cruise.
We want you to be comfortable, but singlets for men, flip flops, baseball caps, visors, and jeans that are overly faded, with holes or tears and worn below the hips are not permitted in any of our main dining rooms or speciality restaurants. Kids 12 and under are welcome to wear nice shorts in all our restaurants.
Cool cottons are essential in tropical regions; as the evenings can be cooler, remember also to pack a jumper or jacket. Also, warm items, such as a sweater or a warm waterproof jacket, will be needed on the Alaska and Northern Europe cruises. Please note that as customary in the U.S., the restaurants and public areas are freshly air-conditioned.
Of course you can adjust the temperature in your stateroom according to your preferences. Remember to bring sportswear and shoes for the fitness centre. For days in port, comfortable clothes and walking shoes are appropriate.
Please bear in mind that your choice of clothing for Shore Excursions should respect the particular mentality and culture of your host country and that some religious sites require visitors to wear clothing that covers shoulders as well as knees.
Freestyle Cruising isn’t just for adults. Kids get plenty to choose from, too. Our Splash Academy and Entourage, which are complimentary on sea days, offer safe, supervised environments where your kids can play, meet other kids and enjoy a variety of fun activities.
There are four different age groups: Guppies (ages 6 months-2 years; together with their parents), Turtles (ages 3-5), Seals (ages 6-9) and Dolphins (ages 10-12). Entourage is our programme for teens ages 13 - 17. Younger kids will enjoy things like painting, pizza-making and treasure hunts at Kid’s Crew. Teen’s Crew offers things like Wii™, Xbox™ and dance music. Programmes vary by ship and depend on the number of participants. Both programmes offer extended hours, so parents have plenty of time to do something other than be parents.
On Norwegian Epic, Norwegian Jewel and Norwegian Gem, be sure to check out our exclusive family entertainment with Nickelodeon™, where kids, teens and even adults will enjoy imaginative activities and entertainment, including interactive games and a chance to meet their favourite Nickelodeon characters like SpongeBob and Dora the Explorer.
Enjoy convenient babysitting service
A group-sitting service for children aged three to twelve is available for a nominal fee at night as well as at days in port. Private babysitting is not available. Please check the Freestyle Daily newsletter on board for the most updated hours of operation.
Parents with participating children who are not potty trained will be issued a beeper and will be alerted when the child needs to be changed (range is limited to on board ship). Please note that due to US Public Health regulations, children using diapers or pull-ups, including swimmers, are not permitted to use the swimming pools or jacuzzis.
You have two possibilities to book your favourite shore excursions in advance to make sure that you will definitely get a seat on the tours of your choice. As soon as your cruise option is a fix booking, you can book your shore excursions. Please note that any excursions booked in advance need to be paid by credit card at the time of booking. You can either pay via phone or online via “My NCL”. You can make your shore excursion booking up to two days prior to your cruise:
Internet: Visit our website www.ncl.eu and click on Shore Excursions. For the booking please log in to on “My NCL”.
Telephone: If you have any questions or would like to get detailed information and consultation, just call us at: 00800 03 10 21 21 (toll-free from landline network*). If you call form France, please use this number:
01805 62 55 27 (€ 0,14/Min. from landline network*). Of course you can also check availability and directly book your favourite tours.
All prices are in U.S. dollars, capacity controlled and subject to change without notice. Prices for Hawaii only, DO NOT INCLUDE the additional Hawaiian State Tax (4,166%) that is assessed on all Shore Excursions. Prices include meals, refreshments as indicated in the tour description (including gratuities for these services), plus guide and entrance fees, unless otherwise noted. There is no charge for children under the age of 2 (at the time of sailing) who do not occupy a separate seat on most tours. Children's prices are only available as indicated at time of booking. Participants under the age of 13 pay child prices and participants 13 years of age and older pay adult prices (unless otherwise noted). An adult must accompany participants under the age of 18 on all tours. Due to weight and balance limitations as well as passenger safety and comfort, guests weighing 250 lbs. (113kg) or more (fully dressed) will be required to pay a surcharge to reserve extra space on the helicopter and all flightseeing tours.
For any arrangements made prior to your cruise regarding shore excursions you will be charged in the same currency as your reservation. The current USD selling price will be converted into the applicable currency in order for this to be prepaid. In any case of cancellation of your onboard arrangements prior to your cruise your refund will be reimbursed directly to your credit card. For cancellations during your cruise refunds will be stated on your onboard account at the applicable USD selling price and any balance will be refunded in USD. Exchange rates to your standard credit card currency will be based on the actual exchange rate determined by your credit card provider.
All our ships are equipped with modern satellite telephones for easy shore-to-ship dialling. Receiving and sending faxes and e-mails is also possible (charges apply).
Central telephone number for all ships: 001 732 335 3280 (from U.S. $ 7,95 per minute)
For friends and family who stayed at home: please bear in mind the respective time difference if you would like to reach one of our guests on board and don’t forget to keep the ship name, guest name, stateroom number and your own credit card number ready.
|Area codes for all fax numbers: 011-870|
|Fax numbers of our ships:|
|Norwegian Breakaway||area code + 783 208 325|
|Norwegian Dawn||area code + 331 13 07 11|
|Norwegian Epic||area code + 765 04 67 38|
|Norwegian Gem||area code + 761 15 42 45|
|Norwegian Getaway||area code + 783-253-952|
|Norwegian Jade||area code + 764 58 92 59|
|Norwegian Jewel||area code + 764 45 33 13|
|Norwegian Pearl||area code + 783 156 225|
|Norwegian Sky||area code + 331 100 089|
|Norwegian Spirit||area code + 331 174 615|
|Norwegian Star||area code + 331 10 82 15|
|Norwegian Sun||area code + 331 11 09 14|
|Pride of America||area code + 336 97 84 11|
Cell phones and Internet access aboard
Most standard cell phones (GSM or CDMA, with standard U.S. 1900 MHz) function in the areas we sail. Roaming service should be set prior to sailing, and international roaming charges may apply. For a fee, you can use your personal computer and mobile devices to connect to our Wi-Fi network. Telephone and fax services are available at applicable ship-to-shore rates.
Norwegian Cruise Line offers wireless Internet access fleet wide in all public areas, 24 hours a day. Wireless service is also available in all staterooms – except on Norwegian Sky and Pride of America. In addition, Internet cafés can be found on all ships.
|The following rates apply|
|One-off||US $ 3,95 (to activate your account)|
|Per minute||US $ 0,75|
|100 minutes||US $ 55,- (per minute US $ 0,55)|
|250 minutes||US $ 100,- (per minute US $ 0,40)|
A doctor and a nurse are on each ship to provide medical care and services at customary charges. Commonly used pharmaceuticals are kept on board and may be prescribed by the ship’s doctor.
WE recommend purchasing travel health insurance prior to your departure. Please note that the medical facilities and personnel are only equipped to provide basic medical care. We cannot offer care for conditions requiring specialised expertise or equipment. Guests with such conditions, or in the event of an emergency, may be evacuated at the guest’s expense. Please note that our ships are not equipped with a dialysis station.
A cruise definitely is an exceptional setting to celebrate a special event. Whether it’s a bottle of the fi nest champagne for a special occasion, a tray of gourmet hors d’oeuvres or just something distinctive to brighten up a stateroom, Bon Voyage and Special Gift choices have it all. We also offer special arrangements for honeymooners and wedding anniversaries. Please have your travel agent advise us of your requests at least two weeks prior to your cruise. All offers as well as prices can be found here.
What’s the easiest way to make sure that your gift will be exactly what your loved ones want? Purchase a Norwegian Cruise Line On-board Credit Certificate for them. They can be used towards the purchase of almost any item on board the ship and are available in U.S. $ 25 increments.
Mandara Spa® Gift Certifi cates: Can be used toward the purchase of any spa service or item.
For further information please contact your travel agent or our reservations department.
You’ve only just arrived on board but can’t wait to plan your next cruise with Norwegian Cruise Line? On board you have the possibility to purchase Freestyle Cruise Rewards deposits towards a future cruise with us of U.S. $ 250 each (The deposit will be the Euro equivalent. The exchange rate is revised on a quarterly basis.).
Our thank you for your loyalty is an on-board credit of U.S. $ 100 each that you can use on your current cruise to pamper yourself in the spa, splurge in the Gift Shops or take the Shore Excursion that you have always dreamed of. You’re free to use it wherever. Please note that for this programme special terms and conditions apply. See our Cruise Consultant on board for full details.
It´s so easy to get your free US $ 100,-:
- Place your US $ 250,- deposit on a future cruise of six nights or longer by filling out the form you´ll find on board and drop it off at the Reception Desk or leave it with your Cruise Consultant.
- You don´t have to choose your future sail dates or itineraries at that time - just book a new cruise and sail within the next four years.
- Please note that Cruise Rewards can only be redeemed on cruises of six nights and longer.
Purchase a maximum of four Cruise Rewards per person. Limit of one Cruise Reward deposit per one stateroom, only valid for future bookings. Cruise Rewards are fully transferable at no cost.
Sorry, but no pets are allowed on board, with the exception of service animals.
Guests under 18 years of age are not allowed to purchase or consume alcohol aboard our fleet. With parental consent, guests aged 18 to 20 can purchase beer or wine for their personal consumption when the ship is sailing in international waters (except Alaska and Hawai’i sailings, where guests must be 21 years or older to purchase and consume alcohol of any kind). Parental consent for alcohol consumption can only be given on board, with the accompanying parent or legal guardian present to fill out the Young Adult Alcoholic Beverage Waiver form at the Guest Services Desk. Notarized parental consent or any other document filled out prior to the cruise will not be accepted. Guests 18 years of age or older are permitted to consume alcoholic beverages when sailing on round-trip European voyages without having to complete the Young Adult Alcoholic Beverage Waiver form.
Guests 21 years and older are allowed to bring bottle(s) of wine or champagne aboard. When consumed on board, there will be a U.S. $ 15 corkage fee per bottle (750 ml) added to your on-board account. Other alcoholic beverages and liquors are not allowed to be brought aboard for consumption. Any liquor purchased in a port of call will be stored for safekeeping and available for pickup at a designated location on the last evening of the cruise. The Freestyle Daily newsletter will list the location and time for pickup.
Norwegian Cruise Line encourages the responsible use of alcohol and accordingly reserves the right to permanently or temporarily revoke the drinking privileges of any guest who violates Norwegian Cruise Line’s Guest Code of Conduct or who is deemed by vessel management as a danger to himself or herself or others. Continued abuse of alcohol while sailing and/or violation of Norwegian Cruise Line’s alcohol policy may result in immediate disembarkation.
We want all our guests to be comfortable onboard, so most public areas throughout all Norwegian Cruise Line ships are smoke free. This regulation includes all bars, dining areas, conference rooms, hallways, restrooms, corridors, jogging tracks, sports complex, children’s pool and in The Haven outdoor areas. Guests sailing on a Norwegian cruise holiday are not permitted to smoke in their staterooms. Any guest that does smoke in their staterooms will be charged a cleaning fee of U.S. $250 per stateroom to their on board account. If cigarette burns on furniture, linens, towels or carpeting are detected; guests will be advised and charged for the damages.
For all cruises prior November 1, 2014 the following smoking guidelines apply onboard:
Smoking cigarettes on stateroom balconies and in the casino is permitted. Smoking of pipes or cigars on stateroom balconies is prohibited.
You are welcome to smoke cigarettes, pipes and cigars in our cigar lounges or in explicitly designated bars and outside areas.
For all cruises on or after November 1, 2014 the following smoking guidelines apply onboard:
As the health and well-being of our guests and crew is of the utmost importance, Norwegian Cruise Line will institute changes to its smoking policy for all sailings on or after November 1, 2014. The specific changes prohibit smoking on stateroom balconies and limit smoking in the casino to players.
On Norwegian Getaway and Norwegian Breakaway, smoking on The Waterfront will be permitted on the starboard side, except by the outdoor dining areas. If you smoke regular or electronic cigarettes, you can do so in designated areas only. The reasoning behind this policy is that electronic cigarettes, due to their appearance, may give other guests the impression that our non-smoking policy onboard is not being enforced.
You are welcome to smoke cigarettes, pipes and cigars in our cigar lounges or in explicitly designated bars and outside areas.
Any changes will be brought to your attention prior to or with the confirmation of your booking if possible. For changes that occur after you have received the confirmation of your booking, please see our Terms and Conditions. Rarely, the situation occurs that Norwegian Cruise Line needs to amend the itinerary on short notice in advance of or during the cruise. Such short-term amendments are always justified by serious circumstances and are being executed for your own safety.
Norwegian Cruise Line adheres to the highest standards of shipbuilding in the world. All our ships meet the most current SOLAS (Safety of Life at Sea) specifications. Our ships also pass various annual government safety and sanitation inspections.
On the first day of your cruise, you will be asked to take part in an obligatory life boat drill, where you will learn what to do in case of an emergency. In such an event, you will be asked to go to your assigned muster station (detailed directions to the so-called “assembly station” can be found on the back of your stateroom door). We recommend that you always set your stateroom TV to standby mode to obtain all necessary information through a special channel designated for emergencies. Our ships visit a large number of ports in numerous countries around the world. While it is unlikely, it is possible to have a scheduled stop at what has become a “trouble spot” in terms of crime and/or war or terrorist actions. Therefore, it may be necessary to change the published cruise or Shore Excursion itinerary. Any such changes are for your safety and beyond our control. While your comfort and safety are our top priorities, we cannot guarantee freedom from all risks associated with war, terrorism, crime or other potential sources of harm. We remind all guests that they must ultimately assume responsibility for their actions while ashore. It is strongly recommended that guests and their travel agents obtain and consider information on local conditions issued for example by government institutions when making travel decisions.
Regulation (EC) No. 392/2009 on the liability of carriers of passengers by sea in the event of accidents has been applied in the countries of the European Union and the European Economic Area since 31 December 2012. It includes some of the provisions of the Athens Convention of 1974 relating to the Carriage of Passengers and their Luggage by Sea (as amended by the protocol of 2002). For further information click here.
For security reasons, only ticketed guests can gain entry to our ships.
All staterooms and suites include a safe for your valuables. Please note, however, that Norwegian Cruise Line is not and cannot be held responsible for the loss of or any damage done to valuables left in staterooms or elsewhere on board.
The voltage on board is 110 volts and partly 220 volts AC. For European appliances an adapter may be needed (U.S. norm). Hairdryers are provided in all staterooms and suites.
Some electrical equipment requires special batteries. Make sure to buy those at home, because certain battery types may not be available at some ports.
Upon arrival at the port of disembarkation, customs and immigration officials must clear the vessel. This procedure generally takes about two hours. Please ensure that you have arranged for an adequate flight time considering this and the transfer time from pier to airport. Wherever possible we offer Freestyle Disembarkation, which means that there’s no need to hurry, so relax over breakfast and step ashore. For further information and the exact disembarkation time, please see the Freestyle Daily newsletter and the information sheet which is delivered to your stateroom closer to disembarkation.
The day before disembarkation you can pick up coloured luggage tags in the reception area that correspond with the time you would like to leave the ship. Please remember that times are approximate. Fix the luggage tags to the pieces of luggage that you would like us to take off the ship for you and place those outside your stateroom door no later than midnight. Don’t forget an overnight bag for prescriptions and need-to-have items. Keep documents (passport, proof of ID, airline tickets, etc.) in your carry-on luggage. In the course of the morning, announcements will be made indicating when each “colour” can leave the ship. Please do not disembark until your colour luggage tag has been called. After leaving the vessel, you may claim your luggage at the pier. Lost or damaged luggage must be reported to a Norwegian Cruise Line representative prior to leaving the customs area.
Furthermore, in some ports you can take advantage of our “Easy Walk-Off”. This means you can leave the ship as soon as it is cleared by local authorities, carrying all your own luggage off the vessel.
The night before disembarkation you will receive a statement of your on-board account listing all your expenses. Please check this invoice carefully. Any complaints should be brought up prior to disembarkation at the reception desk. In case you have registered a credit card, the amount due will be debited automatically, which means that on the day of disembarkation you don’t have to check out at the reception desk but can simply leave the ship with your key card. Please note that any purchases made after your final statement was issued will not be charged automatically to your credit card and you will have to pay these extras at the reception desk on the day of disembarkation. An exception to this are items from the minibar consumed on the last evening of the cruise which will be charged to your credit card. Should you have paid the deposit in cash, you will be refunded the remaining part of your deposit at the reception desk in U.S. Dollar.
If you have purchased a transfer with us, you will be taken to your hotel or directly to the airport. In case you have not booked an organised transfer, rental car stations and taxi services are usually available at each pier.
The biggest compliment we can receive is someone choosing to cruise with us again. And the more you cruise with us, the more rewarding it gets for you. We reward your loyalty with special pricing, priority service, exclusive offers, fun contests and more. It is called the Latitudes Rewards programme and it’s divided into four tiers: Bronze, Silver, Gold and Platinum, with benefits commensurate with your tier level.
Click here for a complete list of benefits and privileges.
And don’t forget: Please provide your Latitudes number with every request.
Do you want to always be up-to-date? Then register for our newsletter here and you’ll receive regular news about Freestyle Cruising and our special offers.
The Terms & Conditions stated in our current Freestyle Cruising brochure apply; the passenger accepts the conditions contained therein.
Status: May 2013, subject to change.
|Plan your cruise now!|